Privacy Policy

Last updated: 3 November 2026

XTO Pty Ltd ("we", "us"), which owns and operates HomePost, respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

• Account details you give us, such as your name, email address, username, password (stored in encrypted form), profile photo and optional phone number.
• Content you post, such as comments, replies, likes and private messages.
• Enquiries you send us through our contact form or chat assistant.
• Usage information, such as pages viewed, searches, saved and compared listings, device and browser type, IP address and approximate location, collected through cookies and similar technologies.

HomePost also shows property information, such as addresses and listing details, that comes from public and licensed sources. It isn't collected from you.

2. How we use it

We use personal information to:

• provide, run and improve HomePost;
• manage your account and remember your preferences;
• show your posts to other users;
• respond to your enquiries;
• send service messages and, if you opt in, news and updates;
• keep the community safe and prevent fraud and abuse; and
• meet our legal obligations.

We don't sell your personal information.

3. Cookies

We use cookies to keep you signed in, to remember saved and compared listings, and to understand how the site is used. You can block or delete cookies in your browser settings, but some features may then stop working.

4. Disclosure

We may share personal information with service providers who help us run HomePost, such as hosting, email, analytics, payment processing and AI service providers. They may only use it to provide services to us. We may also disclose information when required or authorised by law. Some providers store data outside Australia, including in the United States. Where that happens, we take reasonable steps to make sure your information is protected.

5. Public content

Comments and posts you publish on HomePost can be seen by other people and may be indexed by search engines. Please don't post personal information you want to keep private.

6. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires, then delete or de-identify it.

7. Access, correction and deletion

You can view and update most of your details in My Account. To ask for access to, correction of, or deletion of your personal information, or to close your account, contact us.

8. Complaints

If you have a privacy concern, please contact us first and we'll respond within 30 days. If you aren't satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The current version is always on this page.